These Terms and Conditions (“Terms”) govern your use of the website located at https://www.longheatingcooling.com/ and the services provided by Long Heating & Cooling, LLC (“Long Heating & Cooling,” “we,” “our,” or “us”).



By accessing this website or using our services, you agree to be bound by these Terms.

Use of Services

Long Heating & Cooling provides heating, cooling, and related HVAC services. By using our website or contacting us, you agree to provide accurate and complete information and to use our services only for lawful purposes.

Communications Consent

By providing your contact information through our website, forms, phone, or other communication methods, you consent to receive communications from Long Heating & Cooling, including phone calls, emails, and text messages, for customer service, appointment scheduling, and marketing purposes where permitted by law.

Text Messaging Terms (SMS)

Long Heating & Cooling sends text message updates and responses to customers regarding services, scheduling, pricing, products, and account-related information.

When you opt in to receive text messages, you may receive a confirmation message. Message and data rates may apply. Message frequency may vary.

You can cancel the SMS service at any time by texting “STOP” to the number from which you received messages. After you send “STOP,” we will confirm your unsubscribe status via text message. After this, you will no longer receive messages from us. If you wish to rejoin, you may sign up again through our website or services.

If you need assistance, you can reply “HELP” to any message. After you send “HELP,” we will respond with instructions on how to use our service and how to unsubscribe.

Supported carriers may include, but are not limited to, AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, and other regional carriers. Carrier participation may change without notice.

Carriers are not liable for delayed or undelivered messages.

Third-Party Services

We may use third-party service providers to facilitate communications, including SMS delivery, analytics, and marketing tools. These providers operate under their own terms and privacy policies.

Privacy

Your use of our services is also governed by our Privacy Policy, which can be found at:
https://www.longheatingcooling.com/privacy-policy

Limitation of Liability

Long Heating & Cooling is not liable for any damages arising from the use or inability to use our website or services, including delays in communication, service interruptions, or message delivery failures.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website and services constitutes acceptance of those changes.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at:
https://www.longheatingcooling.com/contact-us