At Long Heating & Cooling, LLC (“Long Heating & Cooling,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us through our website, https://www.longheatingcooling.com/, and other communication channels. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. Your use of our website and services is also subject to our Terms and Conditions.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us through our website forms, request service, subscribe to communications, or communicate with us via phone calls, text messages, or email. This information may include your name, phone number, email address, service address, and any additional details you choose to provide.

We may also automatically collect certain information about your device and browsing activity through cookies and tracking technologies when you visit our website. This may include your IP address, browser type, pages visited, and interaction data.

How We Use Your Information

We use the information we collect to provide and improve our services, respond to inquiries, schedule appointments, and communicate with you regarding your requests. Your information may also be used for customer service, operational purposes, internal training, and to enhance the overall user experience.

Additionally, we may use your information for marketing purposes, including sending promotional messages or service updates via email, phone, or text message, where permitted by law.

Communication Methods

By providing your contact information, you consent to being contacted by Long Heating & Cooling through multiple communication channels, including phone calls, text messages (SMS), email, and website form responses. Message and data rates may apply for text communications, and you may opt out of these communications at any time by following the provided instructions or contacting us directly.

Text Messaging (SMS) Policy

Long Heating & Cooling may send text message updates and respond to customer inquiries regarding services, scheduling, pricing, products, and account-related information.

By providing your mobile number, you consent to receive text messages from us. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message or contacting us directly.

We respect your privacy. Information collected through text messaging is used solely to communicate with you and provide requested services. This information may be shared with service providers, such as messaging platforms, phone carriers, and vendors that assist in delivering these communications.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to deliver messaging services or comply with legal obligations.



We may disclose information if required to do so by law or in response to valid legal requests, or to protect our rights and property.

This section applies specifically to text messaging services and supplements the rest of this Privacy Policy.

For additional information regarding messaging terms, please review our Terms and Conditions:
https://www.longheatingcooling.com/terms-and-conditions

Third-Party Tracking and Sharing

We may use third-party tools and services to help analyze website traffic, improve marketing efforts, and train our staff. These third parties may collect information about your interactions with our website and services through cookies and similar technologies.

We do not sell your personal information. However, we may share your information with trusted third-party service providers who assist us in operating our business, provided they agree to keep your information confidential and use it only for authorized purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your information, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, update, or request deletion of your data. To exercise these rights, please contact us using the link provided below.

Compliance with Laws

Long Heating & Cooling complies with all applicable United States federal laws and the laws of the State of Missouri regarding data privacy and consumer protection. We are committed to maintaining compliance with evolving legal and regulatory requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You can modify your browser settings to decline cookies if you prefer, though this may affect certain website functionalities.

Terms and Conditions

Your use of our website and services is also governed by our Terms and Conditions. Please review them here:
https://www.longheatingcooling.com/terms-and-conditions

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our contact page at:
https://www.longheatingcooling.com/contact-us